Seller: Nextra (Pty) Ltd, a company registered in South Africa, operating the ISOflows service (the "Service").
By using the Service you agree to these terms.
1. The Service
ISOflows is a SaaS project and documentation management platform that supports the customer's own team in implementing ISO standards by generating weekly plans, reviews, templates, internal checklists and analyses with AI assistance. Customers subscribe to and pay for access to this software only.
What the Service is not: ISOflows is not a consultancy, an auditor or a certification body. It does not perform certification audits, does not issue certificates and does not replace accredited consultants, auditors or certification bodies. AI-generated content is supportive and must be reviewed by the customer; it does not constitute professional, legal or compliance advice.
Certifier directory: information about certification bodies shown in the Service is purely informational. We have no commercial relationship with those organisations, we do not intermediate quotations, contracts or payments between you and any body, and we receive no commissions. Any engagement is made directly between you and the body you choose.
2. Account and acceptable use
You represent that you are of legal age or have authority to bind the organization you represent. You must keep credentials confidential and are responsible for all account activity.
You must not: use the Service unlawfully, commit fraud or spam, infringe intellectual property, interfere with security (malware, probing, unauthorized scraping), reverse-engineer, resell or redistribute, or attempt to bypass technical limits.
3. Intellectual property
Nextra (Pty) Ltd retains ownership of the Service, including software, documentation and branding. You receive a limited, non-exclusive, non-transferable licence to use the Service within your plan.
4. Service level
We use reasonable efforts to keep the Service available, but do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim implied warranties of merchantability or fitness for a particular purpose.
5. Payments and subscriptions
Payments, billing, tax, cancellations and refunds are handled by Paddle.com Market Ltd, our reseller and Merchant of Record ("Paddle"). The applicable transaction terms are the Paddle Buyer Terms. See also our Refund Policy.
Paddle notice: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
6. Suspension and termination
We may suspend or terminate access for material breach, non-payment, security/fraud risk, or repeated policy violations. On termination, data is retained for a reasonable export window or deleted.
7. Limitation of liability
To the fullest extent permitted by law, our aggregate liability is capped at fees paid in the 12 months before the event. We exclude indirect, consequential or lost-profit damages, except for fraud or where mandatory consumer law provides otherwise.
8. User content
You grant us a limited licence to host and process submitted content solely to provide the Service.
9. Governing law
These terms are governed by the laws of the Republic of South Africa, except where mandatory consumer-protection rules apply.
10. Contact
info@isoflows.com